Refund policy

Returns


We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

  1. Notification: To initiate a return, please contact our customer support team within 14 days of receiving your order at admin@mygemtherapy.com Kindly provide your order number, details of the item(s) being returned, and the reason for the return. Our team will guide you through the return process.  Items sent back to us without first requesting a return will not be accepted.

  2. Return Eligibility: We accept returns for items that meet the following criteria:

    • The item is in its original condition, unopened, and unused.
    • The item is returned within 14 days from the date of delivery.
    • The item is accompanied by the original proof of purchase, such as the order invoice or receipt.
    • We have been notified within 24 hours of delivery about receipt of a damaged/broken item.


You can always contact us for any return question at admin@mygemtherapy.com


Damages and issues
Please inspect your order upon reception and contact us within 24 hours of receiving your package if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds and Cancellation 

Refund Policy

Thank you for shopping at Gemtherapy. We strive to ensure your complete satisfaction with our products. However, in the event that you are not entirely satisfied with your purchase, we have outlined our refund policy below.

Returns and Refunds:

  1. Inspection and Approval: Once we receive your returned item, our team will inspect it to verify its condition. We will notify you via email regarding the approval or rejection of your refund request. If approved, your refund will be processed.

  2. Refund Process: If your refund is approved, the refund amount will be automatically credited to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund to your account.

  3. Refund Timeline: Your refund amount will typically be processed within 5-7 business days from the date we receive your returned item. However, please be aware that the exact processing time may vary depending on your bank or credit card provider.

  4. Notification: To initiate a return, please contact our customer support team within 14 days of receiving your order at [customer support email or phone number]. Kindly provide your order number, details of the item(s) being returned, and the reason for the return. Our team will guide you through the return process.

  5. Return Eligibility: We accept returns for items that meet the following criteria:

    • The item is in its original condition, unopened, and unused.
    • The item is returned within 14 days from the date of delivery.
    • The item is accompanied by the original proof of purchase, such as the order invoice or receipt.
    • We have been notified within 24 hours of delivery about receipt of a damaged/broken item.


      NOTE : Please note that orders once placed cannot be cancelled before they are delivered to you. If you are not satisfied with your order, you can initiate a return by following the steps mentioned above.